Last Updated: January 11, 2025
1. INTRODUCTION
ENGIC Pty Ltd (“we,” “our,” or “us”) is committed to protecting your privacy and personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This privacy policy explains how we collect, use, disclose, and protect your personal information.
2. SCOPE
This policy applies to all personal information collected through:
- Our website (engic.com.au)
- Our Power Apps project management system
- Direct client interactions
- HVAC testing and commissioning services
- Business communications
3. PERSONAL INFORMATION
WE COLLECT 3.1 Types of Information:
- Contact details (name, email, phone, address)
- Business information
- Project specifications and requirements
- Technical data related to HVAC systems
- Payment and billing information
- Website usage data
- Images and documentation of project sites
3.2 Collection Methods:
- Direct client communications
- Website forms and interactions
- Project documentation
- Our Power Apps system
- Email and phone correspondence
- Service delivery processes
4. USE OF PERSONAL INFORMATION
We use your information to:
- Provide HVAC testing and commissioning services
- Generate 24-hour turnaround reports
- Manage client relationships
- Process payments
- Improve our services
- Comply with legal obligations
- Send service-related communications
- Maintain project records
5. DISCLOSURE OF INFORMATION
We may share your information with:
- Authorized employees and contractors
- Service providers (e.g., hosting providers, payment processors)
- Professional advisers
- Regulatory authorities when required by law
- Third parties with your explicit consent
6. DATA SECURITY
We implement appropriate security measures including:
- Secure Power Apps platform access
- Encryption of sensitive data
- Regular security updates
- Access controls and authentication
- Secure data backup systems
- Annual security audits
7. DATA RETENTION AND DESTRUCTION
- We retain information as long as necessary for business purposes
- Information is securely destroyed when no longer needed
- Regular data audits are conducted
- Secure deletion protocols are followed
8. DATA RETENTION AND DESTRUCTION
- Access your personal information
- Request corrections to your data
- Opt-out of marketing communications
- File a privacy complaint
- Request data deletion (where applicable)
- Be informed of data breaches affecting your information
9. OVERSEAS DATA TRANSFERS
If we transfer your data overseas, we ensure:
- Compliance with Australian privacy laws
- Adequate data protection measures
- Contractual safeguards
- Transparency about transfer destinations
10. COOKIES AND TRACKING
Our website uses:
- Essential cookies for functionality
- Analytics tools to improve user experience
- Security measures to protect against unauthorized access
11. CHANGES TO THIS POLICY
We may update this policy and will:
- Post updates on our website
- Notify clients of significant changes
- Maintain previous versions for reference
12. CONTACT US
For privacy-related queries:
Email: info@engic.com.au Phone: +61 493 987 289 Address: 25/7 Bourke St, Mascot NSW 2020
13. COMPLAINTS
If you have a privacy complaint:
- Contact us directly first
- We will respond within 30 days
- If unresolved, contact the Office of the Australian Information Commissioner (OAIC)