Privacy Policy

1. Introduction

ENGIC Pty Ltd ("we," "our," or "us") is committed to protecting your privacy and personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This privacy policy explains how we collect, use, disclose, and protect your personal information.

2. Scope

This policy applies to all personal information collected through:

• Our website (engic.com.au)
• Our project management systems
• Direct client interactions
• HVAC testing and commissioning services
• Business communications

3. Personal Information We Collect

• Contact details (name, email, phone, address)
• Business information
• Project specifications and requirements
• Technical data related to HVAC systems
• Payment and billing information
• Website usage data
• Images and documentation of project sites

4. Use of Personal Information

• Provide HVAC testing and commissioning services
• Generate 24-hour turnaround reports
• Manage client relationships
• Process payments
• Improve our services
• Comply with legal obligations
• Send service-related communications
• Maintain project records

5. Disclosure of Information

We may share your information with:

• Authorised employees and contractors
• Service providers (e.g., hosting providers, payment processors)
• Professional advisers
• Regulatory authorities when required by law
• Third parties with your explicit consent

6. Data Security

• Secure platform access
• Encryption of sensitive data
• Regular security updates
• Access controls and authentication
• Secure data backup systems

7. Data Retention and Destruction

• We retain information as long as necessary for business purposes
• Information is securely destroyed when no longer needed
• Regular data audits are conducted
• Secure deletion protocols are followed

8. Your Rights

• Access your personal information
• Request corrections to your data
• Opt out of marketing communications
• File a privacy complaint
• Request data deletion (where applicable)
• Be informed of data breaches affecting your information

9. Overseas Data Transfers

If we transfer your data overseas, we ensure:

• Compliance with Australian privacy laws
• Adequate data protection measures
• Contractual safeguards
• Transparency about transfer destinations

10. Cookies and Tracking

• Essential cookies for functionality
• Analytics tools to improve user experience
• Security measures to protect against unauthorised access

11. Changes to This Policy

• Updates are posted on our website
• Clients are notified of significant changes
• Previous versions are maintained for reference

12. Contact Us

For privacy-related queries: Email info@engic.com.au · Phone +61 493 987 289 · Mascot NSW 2020

13. Complaints

If you have a privacy complaint, contact us directly first – we will respond within 30 days. If unresolved, contact the Office of the Australian Information Commissioner (OAIC).